Posts Tagged ‘Managing Up’

The Narcissistic Executive

Battling uphill Sean was battling his boss. And he was losing the war. The first person to talk to me about Sean was Ronit, the HR executive. “In a world that was fair, Sean would win. But he can’t win against Jack. No one can.”

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Managing Up

Who does it well? Barbara’s coaching had barely begun when she was promoted to senior vice-president. Because she had worked in many divisions of her global packaged goods company, and had always been viewed as a high performer, her promotion had been only a matter of time. The company’s goal for her coaching was for…

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Upward Feedback

Give feedback upward? Or not? Sergei openly admired his boss, Alicia. So he really grabbed my attention the day he asked how he could give her some overdue feedback. “A lot of the time, Alicia will use our staff meetings to think out loud,” he told me. “She’ll off-handedly mention, ‘Oh, we should do some…

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Building Rapport

A grave mismatch of styles Marlena, an experienced entertainment executive, was definitely not getting the results she wanted. She’d been put in charge of a talented group of animators, but, although she was personable and energetic, she couldn’t seem to build relationships with them. They weren’t merely avoiding her, they were going around her to…

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Three Little Phrases with Big Impact

Why should I listen to this? Anna walked me through the slides she’d prepared for her upcoming all hands meeting. A new group, including people in China and India, had joined her team and she wanted the meeting to be meaningful to everyone. An articulate, energetic woman, Anna had no trouble explaining the content on…

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Strategic Apologies

Resisting “I’m sorry” Lissa is a very creative marketing person. Her organization gave her a coach after identifying her as “high potential.” Halfway through our engagement, she began supporting a new product and almost immediately clashed with Donald, the sales person. During a phone conversation they’d had, he’d called her “lazy,” “inept” and “arrogant,” none…

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Unmasking a Stand-In

Hijacked by rage Over a two-year span, Scott had four hostile, explosive outbursts. After the last one, which happened during his own staff meeting, he was asked to get coaching. At our first meeting, he was understandably defensive. He admitted that, yes, the incidents had happened, but he was full of justifications about why. Then…

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The Power of Rehearsal

Rehearsal rescues a downward slide The division’s executive vice-president demands high performance from anyone presenting in front of him. If you’re at the director level or above, he expects you to succinctly summarize key points, then lead a lively discussion. This works well for many men and women in his division, but not for Kris.…

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Three Words You Should Never Say

You should never say this Vince is a passionate guy who believes good relationships are the key to getting things done. In private, Vince expressed exasperation to me about the way many people handle themselves. “He should have known his email would backfire,” he complained about a subordinate. Or, about the CEO, “Brad should have…

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Don’t Take It Personally

This feels personal, doesn’t it? Karin once ran a department at a state university and managed a six-figure budget. When she transitioned into the corporate world, her boss wouldn’t let her authorize any expenditures over $100. At first she understood, but after three years, she was steamed. When I asked why, she said, “I’ve given…

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What people say about Essential Communications Podcast/Tips:

A wealth of knowledge. In preparation for a big promotion I started listening to various podcasts on leadership. This one stood out as the best. It gives clear, easy to understand advice with tools I could apply immediately! I love this podcast!

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Powerful Material in easy to digest segments. Best biz/leadership podcast on the net thus far.”

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What people say about Essential Communications Podcast/Tips:

Amazing podcast! Thank you Tom for providing such a WONDERFUL podcast. It is short, well communicated (of course!) and has helped me IMMENSELY in work and personal life.

Suijeneris
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What people say about Essential Communications Podcast/Tips:

Immensely useful! Tom Henschel’s stories and advice helped me become a much better manager… I listen to each as it comes out and still go back to many of the earlier podcasts as well.

Cyralston
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What people say about Essential Communications Podcast/Tips:

Fantastic For Any Leader. I have found these podcasts to be excellent! I have read MANY books on leadership and this is some good advice. I have found Tom’s perspective on leadership refreshing & challenging. Thanks SO much.

Mbreems
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What people say about Essential Communications Podcast/Tips:

Short, Simple and Powerful. Easily some of the best coaching available on the internet. I’ve seen a real improvement in my ability to lead and manage as a result of incorporating these tips into my regular communication.

_SWW_
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My favorite podcast ever! The Look & Sound of Leadership is amazing.

Studentandteacher
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Outstanding executive coaching … for FREE. I greatly appreciate his bottom line up front approach. Some competitors take 30 – 40 minutes to get to the point. Keep up the great work!

Major Jason
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Keep Coming Back. I use these coaching tips for my sales and marketing team. I re-listen to these multiple times and still pick up new things the 2nd, 3rd and 4th time through. Very well done.”

ImESP
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