Communication Skills

Giving Upward Feedback

Asking the boss to change Julie wanted to give her boss, Zuwena, some feedback. Knowing Julie’s devotion to Zuwena, I was curious to hear the situation. Julie said, “She has this habit of thinking out loud in meetings. She’ll say something like, ‘We ought to look into the regulations on that.’ And then she keeps […]

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Conflict

A house with two doors Ashley was fed up with two of her direct reports. A bubble of anger between the pair seemed in constant danger of exploding. Their conflict had impacted productivity and quality, and she wanted it to end. I asked how each direct report approached conflict.

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