Social Skills

Personal Connections

Danger in connections Amit was uneasy. He had read article after article saying that, during the pandemic, managers need to connect with their people now more than ever. The articles were urging managers to ask about people’s lives, show interest in them, not just as workers, but as people, to create personal connections.

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The Talky Executive

Flooded by words Renée didn’t like to complain. A senior vice-president in the finance division of her bank, Renée had an orderly mind, a tidy office and a positive outlook. Even when managing problem performers, she exuded kindness and warmth. ‘Sunny’ and ‘optimistic’ were words from her 360-degree feedback report.

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Inviting Dialogue

“Is that clear?” Arlen worried he wasn’t making his points clearly with his direct reports. When I asked him to tell me more, he said, “I’m always asking them, ‘Is that clear?’ and they say yes. But later, it becomes obvious it wasn’t clear at all. I don’t know how much is me and how

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