Senior Leadership Loses Faith in Her Carolina was one of three leaders helping spin off a division into its own company. Every week, she and her colleagues reported to the senior leadership … and Carolina was driving them crazy. I had coached her boss, Matt, the COO, when he was a rising junior executive at […]
How to Talk So People Understand You Read More »
Over Answering with a Wall of Words Devon was completely non-defensive about the feedback. His boss, Bianca, had been plain with her admiration: she found him level-headed, far-sighted and good with people. She was equally clear about a specific area of development: Devon needed to get better when he answered questions. When Devon got asked
How to Answer Questions Powerfully Read More »
Hard To Listen To Stephanie was concerned about commanding a room. In particular, she worried her voice wasn’t up to the task. I asked what specifically she worried about. “I’m monotone,” she said. “People tune me out when I talk.”
How to Command a Room Read More »
“Why can’t I speak up?” Mandalit felt like a victim of her own success. The leaders at her company moved her wherever a team was under-performing. She’d become known as someone willing to do whatever was asked of her – a loyal team player, good at her work and uncomplaining.
How to Set Boundaries Read More »
‘Conflict House’ Ashley wanted coaching on how to argue. I had told her about a concept I call “Conflict House,” a place where people with conflicts have to go if they want to resolve their conflicts. Whether an argument is large or small, whether it goes well or is a disaster, every conflict happens inside
The Conflict Conversation Read More »
