Relationship Building


A house with two doors Ashley was fed up with two of her direct reports. A bubble of anger between the pair seemed in constant danger of exploding. Their conflict had impacted productivity and quality, and she wanted it to end. I asked how each direct report approached conflict.

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How to Coach Your People

Boss as coach Laurel was no-nonsense. Whether talking about her kids or her enormous workload, Laurel cut to the chase. With Laurel, there was no drama. The goal for my coaching with her, perhaps unsurprisingly, had been to “warm her up.” And we did! That was two years ago. She’d risen quickly since then. Recently,

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